Fully Licensed

Privacy Policy

West Golden Cargo LLC is committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard your data.

1. Information We Collect

We collect information that you provide directly to us when you:

  • Request a quote or inquiry about our services
  • Create an account or register for our services
  • Contact us via email, phone, or our website
  • Subscribe to our newsletters or updates
  • Engage our cargo and logistics services

The types of information we may collect include:

  • Personal identification information (name, email address, phone number)
  • Business information (company name, trade license details)
  • Shipping details (addresses, cargo descriptions, customs documentation)
  • Payment and billing information
  • Communication preferences

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage our cargo and logistics services
  • To process quotes, bookings, and shipments
  • To communicate with you about your shipments and services
  • To comply with customs clearance and regulatory requirements
  • To send you service updates, newsletters, and promotional materials (with your consent)
  • To improve our services and customer experience
  • To prevent fraud and ensure the security of our services
  • To comply with legal obligations and respond to lawful requests

3. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who assist us in providing our services (shipping carriers, customs agents, payment processors)
  • Regulatory Authorities: Government agencies and customs authorities as required by law for customs clearance and compliance
  • Business Partners: Trusted partners in our logistics network to facilitate door-to-door delivery
  • Legal Requirements: When required by law, regulation, or legal process

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data storage and encryption
  • Access controls and authentication protocols
  • Regular security assessments and updates
  • Employee training on data protection and confidentiality

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. This includes:

  • Maintaining records for customs and regulatory compliance
  • Resolving disputes and enforcing our agreements
  • Meeting legal, tax, and accounting requirements

When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal obligations
  • Objection: Object to the processing of your information for certain purposes
  • Withdrawal: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. International Data Transfers

As an international logistics company, your information may be transferred to and processed in countries outside the UAE, including China, where our operations are located. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Last Updated: February 2026

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: